ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 1-4 DAYS UNLESS OTHERWISE NOTED ON OUR WEBSITE. ONCE YOU PLACE YOUR ORDER, IF YOU HAVEN'T RECEIVED AN ORDER SHIPPED NOTIFICATION, PLEASE CONTACT CUSTOMER SERVICE WITH YOUR ORDER # AND SOMEONE WILL BE HAPPY TO ASSIST YOU.
PLEASE MAKE SURE YOUR SHIPPING ADRESS IS CORRECT BEFORE YOU CHECK OUT, AS WE ARE NOT RESPONSIBLE FOR NONDELIVERY ITEMS DUE TO THE ADDRESS YOU PROVIDE BEING INCORRECT. WE CALCULATE OUR SHIPPING COST BASED ON WEIGHT, SIZE OF THE BOX, AND DISTANCE TRAVELLED; PLUS ANY ADDITIONAL FEE FOR INTERNATIONAL SHIPPING.
IF YOUR ORDER SEEMS TO BE LOST OR DAMAGED DURING TRANSIT, PLEASE CONTACT US VIA EMAIL AT freemyqi@gmail.com. PLEASE INCLUDE A CLEAR PICTURE OF THE PIECE THAT WAS DAMAGED. WE DO NOT GUARANTEE ITS CONDITION ONCE IT LEAVES OUR FACILITY. CLIENTS UNDERSTAND THAT THE ITEMS MAY VARY SLIGHTLY DUE TO THE UNIQUENESS OF EVERY STONE AND DIFFERENCE IN COLOR.
OUR RETURN POLICY IS VALID FOR 14 DAYS. AFTER THE 14 DAYS WE CAN NO LONGER OFFER AN EXCHANGE OR REFUND.
